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| Outcome | Key Performance Indicator (KPI) |
|---|---|
| Gross Margin Target Met | Achieve ≥35% gross margin on every project through accurate budgeting, labor tracking, and proactive change-order capture. |
| On-Time Schedule Delivery | 100% of milestone dates hit or re-baselined with GC/owner approval ≥5 business days before the original date. |
| Quality / Rework Rate | ≤2% rework cost relative to contract value; zero repeat punch items across projects. |
| Zero Safety Incidents | Zero OSHA-recordable incidents; 100% of crews complete daily pre-task plans and weekly toolbox talks. |
| Customer Satisfaction | ≥9/10 post-project client score; zero unresolved complaints open >48 hours. |
| Submittal / RFI / CO Cycle Time | Submittals issued within 5 business days of NTP; RFIs answered or escalated within 48 hours; change orders priced and submitted within 3 business days of scope identification. |
| Team & Sub Retention | ≥85% preferred-sub re-engagement rate; zero voluntary tech departures during project execution. |